This policy simply and directly describes how SatelliteWP protects your personal information.
1. Information Collected and Purposes
We limit data collection to what is strictly necessary for the following purposes:
- Contact forms: First name, last name, phone number, and email address collected to respond to your messages and ensure follow-up of our services.
- Newsletter Signup: Email address to send you our news. You can unsubscribe and withdraw your consent at any time.
- Business data: Billing information, website data, login credentials, and shipping details required for account management and contract fulfillment.
- Usage Data: IP address and navigation data automatically collected to analyze traffic and optimize our site using technologies including identification or profiling functions.
2. Connection Tesimonials (Cookies)
In accordance with consent requirements, our non-essential cookies are blocked by default and are only activated if you give your free, informed, and unambiguous consent by clicking «Accept.» You can configure your choices or withdraw your consent at any time via our preferences manager.
To ensure complete transparency, the following partner services are used on our site:
- Required Witnesses Essential for technical operation, to remember your privacy preferences, and for site security.
- Services tiers used: Stripe, Google reCAPTCHA (form security protection).
- Statistical witnesses: Audience measurement and navigation analysis.
- Services tiers used: Microsoft Clarity, Google Analytics, Hubspot, Meta.
- Marketing and functional cookies: Advertising tracking, targeted profiling, and display of interactive multimedia content.
- Services tiers used: Google AdSense, LinkedIn, Google Fonts, Google Maps, YouTube.
3. Conservation and destruction
Your personal information will only be retained for as long as necessary to fulfill the purposes for which it was collected, unless a minimum retention period is required by law.
Data from newsletter subscriptions are destroyed when you unsubscribe.
Business data necessary for compliance with our accounting and tax obligations are kept for the periods prescribed by law.
4. Hosting and Data Transfers
Our own servers are located in Canada. Using third-party services may involve the transfer and processing of some of your personal information (including your IP address or browsing data) to the United States.
Before transferring this data outside of Quebec or the European Union, we conduct a privacy impact assessment (PIA) to validate that the data receives adequate protection.
5. Governance, Rights, and Complaints
Our company has implemented policies and practices governing its personal information management. These policies cover data retention and destruction, define the roles of our personnel throughout the data lifecycle, and provide a rigorous complaint handling process.
In accordance with applicable laws, you have specific rights regarding your data:
- Right of access and copying You can obtain confirmation of the existence of your personal information and request a copy of it.
- Right to correction: You can demand the correction of inaccurate, incomplete, or ambiguous information.
- Right to withdraw consent: You can withdraw your consent to the use or communication of your data at any time.
- Right to portability You can request to have your computerized information provided to you.
- European Specific Rights (GDPR): If you reside in the European Union, you also have the right to erasure («right to be forgotten»), the right to restrict processing, and the right to object to the processing of your data.
To exercise your rights or file a complaint regarding the protection of your personal information, you must submit a written request to the designated representative within our company:
Personal Data Protection Officer
Tonus Marketing
4020, rue Louis-B.-Mayer suite 207
Laval (Quebec)
H7P 0J1
Our manager will respond to you in writing no later than 30 days after receiving your request. Any refusal on our part will be expressly reasoned and will indicate the legal provisions on which it is based.
If our response does not fully satisfy you, you can file a complaint with the relevant supervisory authorities:
In the European Union: You have the right to lodge a complaint with the independent supervisory authority of the European country in which you reside.
In Quebec: You can submit a request for review of a misunderstanding directly to the Commission d'accès à l'information du Québec.
